Shipping Policy
Free Shipping: Huoheo offers FREE Shipping on orders above $150. This free shipping policy is only valid for continental United States. Does not include Alaska, Hawaii, and other U.S. territories
Standard Shipping: Once your order leaves the warehouse, you will receive the shipping notification including the tracking number from us via email. Please kindly check your spam if you have not seen it after 1-2 days since you place your order.
Please note: We do not ship to international addresses and post office boxes (P.O. box).
Flat Rate Shipping: 4.95$
Processing Time: 2-3 business days, from Monday to Saturday
Shipping Transit Time: 10-20 business days
Note: Please allow extra processing and shipping time due to occasional circumstances and holidays.
Important Shipping Information:
Taxes: We do not take responsibility for any taxes applied to your order.
Fraudulent Orders
Please kindly notify us as soon as possible when you receive an order confirmation regarding an order that you do not acknowledge so we can cancel it.
Lost Shipment
Huoheo is not responsible for any lost packages when they are marked as delivered or the tracking information shows that the package cannot be delivered due to a wrong or incomplete shipping address. However, our customer support team can help you file a claim with the shipping carrier. In case your shipment is lost in transit, we are more than happy to offer you a replacement or a full refund.